Basic Terms and Conditions
Please see below for some of Upgrade Bikes Limited’s (hereafter referred to as Upgrade)
basic terms and conditions. All goods are supplied subject to Upgrade’s Full Terms
and Conditions. A full list of terms and conditions is available upon request.
Ordering and Despatch Time
Any order received at Upgrade by a representative of a Customer’s business is deemed
valid and Upgrade’s terms and conditions therefore apply. Where possible Upgrade
will despatch orders on the day of ordering, however this may not always be possible.
Orders are packed in the order that Upgrade receives them, so please try to place
orders as early as possible. Generally orders need to be placed before 2:30pm in
order to be despatched on the same day. Where orders are needed urgently please
advise at the time of ordering and we will do what we can to meet your needs.
Upgrade’s minimum order is £10 excluding VAT and carriage.
All UK orders are despatched by courier (Interlink, Citylink, Fastway) or Recorded
Royal Mail. We are unable to deliver to any address other than that of the trade
All postal items are sent 1st class recorded mail. Charged at cost subject to a
minimum charge of £5
UK (excluding Scottish Highlands and Northern Ireland)
24hr service £6.50 Free carriage* (24hr) on all orders over £200 trade excluding
VAT. Complete bikes – £5.00 per bike, not per order.
Scottish Highlands and Northern Ireland
* Except complete bikes.
24hr service £13.00 Free carriage* (24hr) on all orders over £400 trade excluding
VAT. Complete bikes - £10.00 per bike, not per order.
All other destinations
Price on application - please telephone.
Pricing and Specifications
Trade prices are confidential.
Trade prices quoted exclude VAT
Suggested retail prices include VAT at the current rate of 20%
All prices quoted are subject to change or alteration without prior notice (E+OE) and sometimes there maybe errors, for which we apologise in advance.
Upgrade reserves the right to modify specifications, sizes or colours of goods without
Orders may be paid for by cheque or most major credit and debit cards. Upgrade does
not offer a settlement discount – please do not ask for one. All payments are on
a pro-forma basis unless a trade credit account has been opened. Upgrade does not
automatically send out monthly statements and the onus is with the customer to make
timely payments. Any credit account customers who are persistent slow payers will
have their credit limit reduced or account facilities withdrawn without notice.
If the situation arises where payment is not received Upgrade will pass the debt
onto a debt collection agency, without notice and the customer will be liable for
any and all costs incurred. Upgrade will automatically add this without notice.
Upgrade reserves the right to charge interest on overdue invoices.
Upgrade does not offer trade credit accounts to new customers. New customers must
pay for the 1st 3 orders on a proforma basis. Upgrade can accept payment for orders
by cheque or we accept most major credit cards. Dealers that fail to stay within
payment terms or credit limits will be deemed to have breached the terms and conditions
and supply of future orders maybe refused.
Back orders are not shipped carriage free; unless they exceed £100 trade value (excluding
VAT). Items that are out of stock will be placed on a separate back order. Wherever
possible, Upgrade will inform you at the time of ordering if a product is out of
stock. Upgrade will ship the back order to you as soon as possible. Upgrade will
not ship anything without first checking with you that you still need the product
or if you need anything else.
Warranty and Returns
All returns are at the sender’s expense. Upgrade Bikes will not arrange or pay for
collection of goods to be returned.
Returns will only be accepted with a valid returns number. Please contact Upgrade
directly for a return authorization number.
In the event of a warranty claim; please contact our warranty department to get
a return authorisation number, only then may goods be returned to Upgrade.
Do not replace or credit any products to your customer, before returning the product
Any customer (dealer), who promises to refund or replace an item without authorization
from Upgrade, does so at his or her own risk.
Upgrade will endeavour to deal with warranty issues within 48hrs of Upgrade receiving
Upgrade will repair or replace faulty parts only¬ not complete assemblies.
Upgrade representatives and sales representatives are not authorized to collect
goods, give return numbers, authorize credit or replacement of product
The warranty does not cover normal wear and tear. (i.e. bearings. accidents, abuse,
neglect, improper assembly (such as crossed bottom bracket threads), poor maintenance
or installation of parts and accessories not originally intended for, or compatible
with the bicycle as sold are also not covered by this limited warranty. The fitting
of suspension forks with travel longer than the recommended maximum will also invalidate
the warranty. (please refer to the website of the brand in question) This Warranty
does not cover any bending, creasing or twisting of the frame, this is considered
as ‘crash damage’ caused through rider abuse or as the result of crashing. However
this may be covered by our ‘accidental damage offer’ please see website or contact
us direct for more details. Upgrade bikes Ltd reserve the right not to warranty
bicycles, frames or components which in their opinion have been used for riding
conditions outside the limits indicated for each model. These limits are also normally
shown on the usage chart. (please refer to the website of the brand in question)
It is important that your customer’s keep their warranty card and their original
receipt as a record of ownership in the case of a potential claim and always consult
initially with you (the dealer) direct not Upgrade. Proof of purchase is a condition
precedent to coverage under the warranty. Failure to prove purchasing the product
will result in the negation of the warranty.
The warranty only covers the original purchaser of the product and is not transferable.
Quantity Discounts and Settlement Discounts
Upgrade does not offer quantity discounts other than those listed in the price list.
Upgrade does not offer settlement discounts.
From time to time, products maybe made available only through limited distribution.
This is dependant upon the requirements of the brand and the ability of the supply
chain to meet demand.
Damages and Shortages
Any damages or shortages of delivery must be notified in writing, fax or e-mail
within 7 days of the invoice date. Any externally damaged cartons must be signed
‘Damaged’ with the carrier upon delivery. Failure to do so will invalidate any claim
Retention Of Title and Risk of Goods
Title to the goods against any invoice does not pass from Upgrade to the customer
until the goods are paid for in full and no other amounts are outstanding from the
Customer to Upgrade in respect of other goods supplied by Upgrade. The risk of the
goods passes to the customer from the time of delivery to the customer or to any
carrier or agent acting on their behalf.