Terms & Conditions

Basic Terms and Conditions
Please see below for some of Upgrade Bikes Limited’s (hereafter referred to as Upgrade) basic terms and conditions. All goods are supplied subject to Upgrade’s Full Terms and Conditions. A full list of terms and conditions is available upon request.

Ordering and Despatch Time
Any order received at Upgrade by a representative of a Customer’s business is deemed valid and Upgrade’s terms and conditions therefore apply. Where possible Upgrade will despatch orders on the day of ordering, however this may not always be possible. Orders are packed in the order that Upgrade receives them, so please try to place orders as early as possible. Generally orders need to be placed before 2:30pm in order to be despatched on the same day. Where orders are needed urgently please advise at the time of ordering and we will do what we can to meet your needs.

Minimum order
Upgrade’s minimum order is £10 excluding VAT and carriage.

Carriage
All UK orders are despatched by courier (Interlink, Citylink, Fastway) or Recorded Royal Mail. We are unable to deliver to any address other than that of the trade account.

Postal Rates
All postal items are sent 1st class recorded mail. Charged at cost subject to a minimum charge of £5

UK (excluding Scottish Highlands and Northern Ireland)
24hr service £6.50 Free carriage* (24hr) on all orders over £200 trade excluding VAT. Complete bikes – £5.00 per bike, not per order.

Scottish Highlands and Northern Ireland
24hr service £13.00 Free carriage* (24hr) on all orders over £400 trade excluding VAT. Complete bikes - £10.00 per bike, not per order.

All other destinations
Price on application - please telephone.

Pricing and Specifications
Trade prices are confidential.
Trade prices quoted exclude VAT
Suggested retail prices include VAT at the current rate of 20%
All prices quoted are subject to change or alteration without prior notice (E+OE) and sometimes there maybe errors, for which we apologise in advance.
Upgrade reserves the right to modify specifications, sizes or colours of goods without prior notice.

Payment
Orders may be paid for by cheque or most major credit and debit cards. Upgrade does not offer a settlement discount – please do not ask for one. All payments are on a pro-forma basis unless a trade credit account has been opened. Upgrade does not automatically send out monthly statements and the onus is with the customer to make timely payments. Any credit account customers who are persistent slow payers will have their credit limit reduced or account facilities withdrawn without notice. If the situation arises where payment is not received Upgrade will pass the debt onto a debt collection agency, without notice and the customer will be liable for any and all costs incurred. Upgrade will automatically add this without notice. Upgrade reserves the right to charge interest on overdue invoices.

Accounts
Upgrade does not offer trade credit accounts to new customers. New customers must pay for the 1st 3 orders on a proforma basis. Upgrade can accept payment for orders by cheque or we accept most major credit cards. Dealers that fail to stay within payment terms or credit limits will be deemed to have breached the terms and conditions and supply of future orders maybe refused.

Back Orders
Back orders are not shipped carriage free; unless they exceed £100 trade value (excluding VAT). Items that are out of stock will be placed on a separate back order. Wherever possible, Upgrade will inform you at the time of ordering if a product is out of stock. Upgrade will ship the back order to you as soon as possible. Upgrade will not ship anything without first checking with you that you still need the product or if you need anything else.

Warranty and Returns
All returns are at the sender’s expense. Upgrade Bikes will not arrange or pay for collection of goods to be returned.
Returns will only be accepted with a valid returns number. Please contact Upgrade directly for a return authorization number.
In the event of a warranty claim; please contact our warranty department to get a return authorisation number, only then may goods be returned to Upgrade.
Do not replace or credit any products to your customer, before returning the product to Upgrade.
Any customer (dealer), who promises to refund or replace an item without authorization from Upgrade, does so at his or her own risk.
Upgrade will endeavour to deal with warranty issues within 48hrs of Upgrade receiving the product.
Upgrade will repair or replace faulty parts only¬ not complete assemblies.
Upgrade representatives and sales representatives are not authorized to collect goods, give return numbers, authorize credit or replacement of product

Warranty Info.
The warranty does not cover normal wear and tear. (i.e. bearings. accidents, abuse, neglect, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or compatible with the bicycle as sold are also not covered by this limited warranty. The fitting of suspension forks with travel longer than the recommended maximum will also invalidate the warranty. (please refer to the website of the brand in question) This Warranty does not cover any bending, creasing or twisting of the frame, this is considered as ‘crash damage’ caused through rider abuse or as the result of crashing. However this may be covered by our ‘accidental damage offer’ please see website or contact us direct for more details. Upgrade bikes Ltd reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are also normally shown on the usage chart. (please refer to the website of the brand in question)

It is important that your customer’s keep their warranty card and their original receipt as a record of ownership in the case of a potential claim and always consult initially with you (the dealer) direct not Upgrade. Proof of purchase is a condition precedent to coverage under the warranty. Failure to prove purchasing the product will result in the negation of the warranty.

Quantity Discounts and Settlement Discounts
Upgrade does not offer quantity discounts other than those listed in the price list. Upgrade does not offer settlement discounts.

Limited Distribution
From time to time, products maybe made available only through limited distribution. This is dependant upon the requirements of the brand and the ability of the supply chain to meet demand.

Damages and Shortages
Any damages or shortages of delivery must be notified in writing, fax or e-mail within 7 days of the invoice date. Any externally damaged cartons must be signed ‘Damaged’ with the carrier upon delivery. Failure to do so will invalidate any claim against Upgrade.

Retention Of Title and Risk of Goods
Title to the goods against any invoice does not pass from Upgrade to the customer until the goods are paid for in full and no other amounts are outstanding from the Customer to Upgrade in respect of other goods supplied by Upgrade. The risk of the goods passes to the customer from the time of delivery to the customer or to any carrier or agent acting on their behalf.